Privacy Policy

Privacy Policy — Richard Harkness Coaching Last updated: March 2026 Your privacy matters. This policy explains what personal information Richard Harkness Coaching collects, why, how it is protected, and who it may be shared with. It applies to richharkness.com and all services offered through it. If anything is unclear, please get in touch using the contact details at the end. WHO WE ARE Data controller: Richard Harkness Trading as: Richard Harkness Coaching Website: https://www.richharkness.com Email: coachedbyrich@protonmail.com WHAT INFORMATION WE COLLECT Information you provide directly When you contact us, book a call, or use any form on this site, we may collect your name, email address, phone number (if provided), and any information you share in a message or enquiry. Information collected automatically When you visit richharkness.com, our website and third-party tools automatically collect certain technical data including your IP address, browser type and version, pages visited, time of visit, time spent on each page, referring website, and device and operating system information. This data is collected via cookies and analytics tools (see Cookies section below). WHY WE COLLECT YOUR INFORMATION We collect and use personal information only where we have a lawful basis to do so: Legitimate interests — to operate and improve this website and our services, to understand how visitors use the site, and to respond to enquiries. Contract — to fulfil coaching services you have agreed to. Legal obligation — where required by law, e.g. keeping financial records. Consent — for marketing communications, where you have opted in. COOKIES AND TRACKING This website uses cookies — small text files stored on your device — to help us understand how people use the site and to improve your experience. Essential cookies: Required for the site to function (set by Wix, our website platform). These cannot be disabled. Analytics cookies: Set by Google Analytics 4 (via Google Tag Manager) to collect anonymised data about how visitors use the site — pages viewed, session duration, traffic source. No personally identifiable information is included. A cookie consent banner is shown to all UK visitors. Analytics cookies are only set if you consent. You can withdraw consent or manage cookies at any time via the cookie settings banner or by adjusting your browser settings. THIRD-PARTY DATA PROCESSORS We use the following third-party services that may process your personal data on our behalf. Each is subject to its own privacy policy and data processing terms. Wix.com (Wix.com Ltd) Purpose: Website platform and hosting. Wix hosts this website, processes contact form submissions, and provides infrastructure for all site functionality. Data shared: IP address, form submissions (name, email, message), browsing data. Privacy policy: https://www.wix.com/about/privacy Google LLC — Google Tag Manager Purpose: Tag management system used to deploy analytics and other scripts on this website. Data shared: IP address, browsing data passed to connected tags. Privacy policy: https://policies.google.com/privacy Google LLC — Google Analytics 4 Purpose: Website analytics. We use GA4 to understand how visitors use this website — which pages are popular, how people navigate the site, and where traffic comes from. Data is anonymised and aggregated. Data shared: Anonymised IP address, pages visited, session data, browser and device type, traffic source. Privacy policy: https://policies.google.com/privacy Flexibits Inc. — Fantastical Openings Purpose: Appointment scheduling. When you book a free chemistry call via the booking link on this website, you are taken to a Fantastical Openings page where you provide your name, email address, and preferred appointment time. This data is processed by Flexibits and used solely to schedule and manage your appointment. Data shared: Name, email address, appointment date and time. Privacy policy: https://flexibits.com/privacy We do not sell your personal data to any third party. We do not share your data with any party not listed above, unless required to do so by law. INTERNATIONAL DATA TRANSFERS Some of the third-party processors listed above (Google, Flexibits) are based in the United States. Where your data is transferred outside the UK, this is done in accordance with UK GDPR requirements, using appropriate safeguards such as Standard Contractual Clauses or adequacy decisions. HOW LONG WE KEEP YOUR INFORMATION We retain personal information only for as long as necessary: - Enquiry and contact data: up to 2 years from last contact - Client records: up to 6 years from the end of the coaching relationship (for legal and accounting purposes) - Website analytics data: governed by Google's data retention settings (default 14 months in GA4) When data is no longer needed, it is securely deleted or anonymised. YOUR RIGHTS UNDER UK GDPR You have the following rights regarding your personal data: - The right to access — you can request a copy of the data we hold about you - The right to correction — you can ask us to correct inaccurate data - The right to erasure — you can ask us to delete your data in certain circumstances - The right to restrict processing — you can ask us to limit how we use your data - The right to data portability — you can request your data in a portable format - The right to object — you can object to processing based on legitimate interests - The right to withdraw consent — where processing is based on consent, you can withdraw it at any time To exercise any of these rights, contact us at coachedbyrich@protonmail.com. We will respond within one month. If you are not satisfied with our response, you have the right to complain to the UK's data protection authority: Information Commissioner's Office (ICO) Website: https://ico.org.uk Helpline: 0303 123 1113 CHILDREN'S PRIVACY This website and our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. LINKS TO OTHER WEBSITES This site contains links to external websites (including LinkedIn and YouTube). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies. CHANGES TO THIS POLICY We may update this policy from time to time to reflect changes in our tools, services, or legal obligations. When we do, the 'last updated' date at the top of this page will change. CONTACT US Richard Harkness Richard Harkness Coaching Email: coachedbyrich@protonmail.com Website: https://www.richharkness.com This privacy policy was last reviewed in March 2026.